Frequently Asked Questions (FAQs)

Q: How long does shipping take? 
A: Delivery times vary by destination. UK orders typically arrive within a few working days after dispatch. 

Q: Do you ship internationally? 
A: Yes — delivery times and costs depend on the country. 

Q: Can I return my order? 
A: Yes — returns accepted within 14 days, subject to our Returns & Refunds Policy. 

Q: What materials are your products made from? 
A: Material details are listed on individual product pages. Most pieces are crafted from high-quality metals and components. 

Q: How should I care for my jewellery? 
A: We recommend storing jewellery in a dry place, avoiding contact with water, perfume, and harsh chemicals. Clean gently with a soft cloth. 

Q: How do I contact you? 
A: Email us at hello@metelle.co.uk or use the contact form on our site.